Thank you for shopping at HawkerWoodcraft. We are dedicated to providing high-quality customized cutting boards to our customers. Please read the following Legal/Return Policy carefully, as it outlines your rights and obligations as a customer of HawkerWoodcraft.
- All Sales are Final
Please note that all sales are final. Due to the personalized nature of our products, we are unable to accept returns or offer refunds. We strongly advise that you carefully review your order details and double-check the spelling and design before submitting your order. We will not engrave any offensive language or any form of hate speech. If there are any shipping damages please contact your carrier and file a claim. Alternatively, please email our customer service team as we value you as a customer and want to make the best of any situation.
- Damaged or Defective Products
If you receive a damaged or defective cutting board from HawkerWoodcraft, please contact our customer service team within 48 hours of receiving the product to initiate a return. We will provide you with instructions on how to return the product, and we will either replace the product or issue a refund, depending on your preference. Please note that we may require photographic evidence of the damage or defect before processing your return.
- Shipping Policy
We ship all orders via USPS or UPS within 7-10 business days of receipt of your order. We offer free shipping on all orders within the United States. Please note that international shipping fees may apply.
- Limitation of Liability
HawkerWoodcraft shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the products or services provided by HawkerWoodcraft. In no event shall HawkerWoodcraft's liability exceed the purchase price of the product or service.
- Governing Law
This Legal/Return Policy shall be governed by and construed in accordance with the laws of the state of [State], without regard to its conflict of law provisions.
- Changes to this Policy
HawkerWoodcraft reserves the right to make changes to this Legal/Return Policy at any time. We will notify you of any changes by posting the updated policy on our website. Any changes will be effective immediately upon posting.
If you have any questions or concerns about our Legal/Return Policy, please contact our customer service team.